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| Warranty and Disclaimer |
We hate the whole idea of planned redundancy. Kiwitub has been deliberately over-engineered (e.g. the gas hose is not the
usual perishable plastic but Teflon inside a stainless steel outer sheath). Properly used, we expect Kiwitub to last for
generations, but only time will tell. The convection loop by which the system operates has no moving parts to go wrong,
and the construction in brass, copper, stainless steel, aluminium, and very tough plastics should be extremely long-lasting.
If you do manage to damage something, plastic and metal can be repaired; water hoses and small components can be replaced.
On taking delivery of Kiwitub, if any of the component parts are damaged or missing, contact us as soon as possible. There
is a checklist of parts at the front of the manual.
All Kiwitub components are warranted in New Zealand to the original owner against faulty materials or workmanship for five
years after purchase. There are some qualifications to this:-
- The Italian gas tube burner is made of stainless steel that’s not up to marine quality and may acquire
surface rust along its top surface after sufficient use in the Kiwitub burner. This won’t affect its function
and is not covered by the warranty. If the burner tube ever does rust through, we will replace it at cost to the original
owner inside the warranty period.
- The tub walls are made from UV-stabilised polyethylene. This is an amazing plastic which will resist weather
and ultraviolet light for decades, handle impact like a plastic kayak, and still feel smooth and comfortable on your
skin. However, the external surface will scratch if rolled over boulders, beaches, roads, etc. Some settling and distorting
of the walls, floor, and lid may occur with time and heat. It’s not a lot but the surfaces may not be or stay perfectly
flat or cylindrical. The tub’s strength or function won’t be affected, and we don’t cover scratches,
impact damage, or softening/settling under the warranty. We don’t cover cracks or fractures except on initial delivery
as the tub is so strong that these cannot happen without extreme impact.
- The transparent water hoses may yellow slightly after years of exposure to sunlight. The Italian factory assures
us their strength won’t be affected, and we don’t cover this under the warranty. We also don’t cover
sofening/melting of the hoses as this cannot happen unless someone’s done something silly against instructions, e.g.
lighting the burner when the water level is below the top hose inlet. Hoses can easily be replaced.
- The closed-cell foam insulation wrap may melt back slightly if it’s too close to the flue outlet on the burner,
and there may also be a lesser degree of softening where it touches the top surface of the burner. This won’t
significantly affect the function and isn’t covered by the warranty.
- The heating, filling, and emptying times stated in the Kiwitub brochure, website, and manual are good indicators
but may vary with the dryness and size of firewood used, your ability to build a good fire, regularity of feeding, damper
setting, weather, etc.
The exact weights and details of style of the tub, lid, burner, etc. may also vary slightly from the stated ones.
- We accept no liability for any damage or injury or legal proceedings resulting from non-recommended, non-sensible, or
unreasonable use of the Kiwitub system or its components, in New Zealand or overseas.
- Compliance with any regulatory requirements pertaining to the use of the Kiwitub system or its components is the responsibility
of the owner or operator and we accept no liability for any consequences arising.
- In general, if there are any problems, contact us as soon as possible. We operate on the New Zealand principle of
“a fair go”: we’re reasonable if you are. Kiwitub is designed to be extremely tough and long-lasting
well past the stated five year warranty period.
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